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EAN codeKILMOREM
1. Service Area
We currently ship to the Republic of Ireland and Northern Ireland only. For pallet or bulk exports outside this area, please email customerservice@theorchard.ie for a bespoke quote.
2. Standard Parcel Delivery (items ≤ 30 kg)
|
Courier |
Lead-time* |
Delivery window |
Cost |
Tracking |
|
DPD |
1 – 5 working days |
Mon–Fri, 08:30-17:00 |
€9.00 flat rate |
Live link in your dispatch email |
*Orders placed before 13:00 dispatch the next working day. Orders after 13:00 or on weekends/bank holidays dispatch the following working day.
On arrival
- Please inspect parcels immediately upon delivery and note any damage on the driver’s handheld device.
- Retain all packaging until you are satisfied the goods are sound.
3. Large & Furniture Deliveries (items > 30 kg / oversized)
€59*
**Lead-time counts from when our carrier contacts you to schedule delivery.
***Multi-pallet consignments may incur additional fees; we will confirm before booking.
- Furniture and barbecues are supplied flat-packed / unassembled unless stated otherwise.
- Please ensure access is clear; failed deliveries may be charged a redelivery fee on a second attempt.
- Our team cannot remove doors, windows or banisters to gain access.
4. Click & Collect (FREE)
Order online, select Celbridge Store Pick-Up, and we will email you when your order is ready for collection, usually within 24 hours. Bring your ready-for-collection email and calid photo ID.
5. Delivery FAQs
|
Question |
Answer |
|
Can I choose a Saturday delivery? |
Not at present, deliveries are Monday to Friday only. |
|
Can the driver assemble my furniture? |
Assembly is not included, but we can recommend local tradespeople, just ask. |
|
What if my item is delayed? |
Contact customerservice@theorchard.ie quoting your order number; we’ll investigate and keep you updated. |
|
Do you recycle old furniture? |
We do not currently offer a take-back service. Please contact your county recycling centre for disposal options. |
