Online Orders
How can I change my account details?
You can update your account details by visiting the customer area on our website. Simply click the person icon at the top right of your screen. Alternatively, you can contact us at customerservice@theorchard.ie or call 01 628 8903.
How do I reset my Password?
You can reset your password by visiting the customer area on our website. Click the person icon at the top right of your screen, then follow the instructions to reset your password. If you need help, feel free to contact us at customerservice@theorchard.ie or call 01 628 8903.
Who do I contact if I have a question about my order?
If you have a query about your order, please contact our team at customerservice@theorchard.ie or call us on 01 628 8903. We’ll be happy to help!
How do I cancel my order?
To cancel your order, please contact us as soon as possible at customerservice@theorchard.ie or call 01 628 8903. We’ll do our best to assist you before your order is dispatched.
Can I add a gift message?
Yes, you can add a gift message by leaving a note at checkout with your order. Our team will ensure it is included with your gift.
How do the digital gift vouchers work?
When you purchase a gift voucher online, you will receive it by email as an attachment, which you can forward to the recipient. Gift vouchers from The Orchard can be printed or used on mobile at checkout, either in-store or online.
How do I check the balance of the gift card?
You can check the balance of your gift card here.